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We review return and refund requests case by case based on the item condition, the issue reported, and the details shared after delivery.
We review requests for wrong items, missing items, visible defects, and other issues that can be verified from the order details and photos.
Clear photos, the order number, and a short explanation help us respond faster and make a fair decision.
Each request is checked manually so we can keep the process consistent and practical. Approved cases may be resolved with replacement, exchange, or another suitable step based on the issue.